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Terms & Conditions

A legal disclaimer

Terms & Conditions

 

 

Haven At Equalibrium | havenatequalibrium.com

Effective Date: September 6, 2025

 

Welcome to Haven At Equalibrium, a private, appointment-only luxury massage and skincare studio based in San Antonio, TX. By accessing this website and/or booking a service, you agree to the following Terms & Conditions.

 

Please read them carefully.

 

 

 

 

1. Studio Services

 

 

All services offered at Haven At Equalibrium are professional, therapeutic, and non-sexual in nature. This is a licensed, legitimate wellness studio. Any inappropriate or suggestive behavior will result in immediate termination of the session without refund and possible permanent ban from future bookings.

 

 

 

 

2. Booking & Payment Policy

 

 

  • All bookings are made online through https://havenatequalibrium.com.

  • A valid card on file is required to secure all appointments. Your card will not be charged unless you authorize it at checkout or violate the cancellation/no-show policy.

  • Payment may be completed via tap to pay, card on file (Booksy App), cash, or Cash App at the end of your session.

 

 

Note: If you use the card on file, you must have the Booksy App installed to approve the charge.

 

 

 

 

3. Cancellation & No-Show Policy

 

 

  • Cancellations or reschedules require at least 24 hours’ notice to avoid fees.

  • Same-day cancellations or no-shows will be charged 100% of the booked service.

  • If you are more than 15 minutes late, your session may be shortened or forfeited. Please arrive on time to receive your full experience.

 

 

 

 

 

4. Refund Policy

 

 

Due to the nature of personalized, hands-on services, all sales are final. No refunds will be issued once a service has been rendered. If you are dissatisfied with your experience, please contact Haven directly to discuss a resolution.

 

 

 

 

5. Privacy & Confidentiality

 

 

Your privacy matters. All session details, conversations, client notes, and records are kept strictly confidential. Haven does not sell, share, or trade your personal information.

 

Additionally, all services, packages, rituals, and enhancements are proprietary and confidential. Clients agree not to share or reproduce any portion of the experience.

 

📌 See full Privacy Policy and Accessibility Statement for more information.

 

 

 

 

6. Intellectual Property & Brand Protection

 

 

All content on this website — including logos, brand names, service descriptions, package names, session enhancements, videos, photos, and written content — are the exclusive intellectual property of Haven At Equalibrium.

 

You may not:

 

  • Copy or replicate any services, rituals, or names

  • Use Haven branding, logos, or content without permission

  • Attempt to reverse engineer or rebrand proprietary experiences

 

 

Legal action will be pursued against any individuals or competitors attempting to copy or monetize Haven’s services or style.

 

 

 

 

7. Right to Refuse Service

 

 

Haven At Equalibrium reserves the right to refuse service to any individual for any reason, especially if:

 

  • You are disrespectful, aggressive, inappropriate, or harassing

  • You violate the terms of booking or attempt to solicit illegal services

  • You arrive under the influence of drugs or alcohol

  • You attempt to deceive, entrap, or impersonate law enforcement without disclosing identity

 

 

This is a professional studio. Any attempt to violate boundaries or engage in deceptive practices will result in termination of services and may be grounds for legal action.

 

 

 

 

8. Limitation of Liability

 

 

By using this website or receiving a service, you agree that Haven At Equalibrium is not liable for:

 

  • Allergic reactions to products (please disclose all sensitivities before your session)

  • Accidental injury from failure to follow safety instructions

  • Personal belongings lost or left behind

  • Service interruptions due to emergencies or illness

 

 

 

 

 

9. Changes to Terms

 

 

Haven At Equalibrium may revise these Terms & Conditions at any time without notice. Updates will be posted on this page. Continued use of the site or services indicates your acceptance of any changes.

 

 

 

 

10. Contact

 

 

For questions regarding these Terms & Conditions, reach out directly:

 

 havenatequalibrium@gmail.com

 (210) 998‑6111

 4035 Naco Perrin Blvd, Suite 200B

San Antonio, TX 78217

 https://havenatequalibrium.com

 

 

 

Experience Haven. Return To Equilibrium.

Results with intention.

Haven At Equalibrium Massage & Skincare Studio in San Antonio, TX

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