PRIVACY POLICY

At Haven , we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard the data you provide when you visit our spa, use our services, or interact with our website.

Customer Care

At Haven, client care extends beyond the treatment room. We are committed to providing a professional, respectful, and seamless experience from booking through completion of services.

All appointments are private and offered by reservation only. We encourage clients to arrive on time to ensure the full benefit of their scheduled experience. Late arrivals may result in shortened session time to accommodate subsequent appointments.

If you have questions regarding services, scheduling, or membership applications, we welcome you to reach out through the appropriate contact method provided. Messages are returned during regular business hours and in the order received.

Haven maintains a calm, respectful, and professional environment. Any behavior that compromises safety, boundaries, or the quality of care will not be tolerated and may result in refusal of service.

Your comfort, privacy, and overall experience are our priority, and we appreciate your cooperation in helping us maintain the elevated standard of care Haven is known for.

Privacy & Safety

Privacy Policy

Haven is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how information is collected, used, and protected when you visit our website, submit an application, or book services with Haven.

Information We Collect

We may collect personal information including, but not limited to, your name, email address, phone number, booking details, and information submitted through membership applications or contact forms. This information is collected solely for the purpose of providing services, managing appointments, and communicating with you.

How Information Is Used

Your information is used to:

Process bookings and membership applications
Communicate regarding services, scheduling, or updates
Maintain accurate client records
Improve our services and client experience

Haven does not sell, rent, or share your personal information with third parties for marketing purposes.

Confidentiality

All client information is treated as confidential. Personal details, session information, and communications are handled with discretion and are accessible only as necessary to provide services or comply with legal obligations.

Data Security

Reasonable measures are taken to protect personal information from unauthorized access, misuse, or disclosure. While no system can guarantee absolute security, Haven strives to maintain appropriate safeguards.

Third-Party Services

Booking platforms, payment processors, or website providers may collect or process information in accordance with their own privacy policies. Haven is not responsible for the privacy practices of third-party platforms.

Your Consent

By using this website, submitting information, or booking services, you consent to this Privacy Policy and the collection and use of information as described.

Policy Updates

This Privacy Policy may be updated periodically. Continued use of our services constitutes acceptance of any changes.

Contact

If you have questions regarding this Privacy Policy, please contact Haven directly.

Questions & Answers

Do you accept walk-ins?

No. Haven is a private, appointment-only boutique. All visits are scheduled in advance.

What should I expect during my visit?

Each visit is intentionally unhurried and fully private. Your experience is curated based on your selected service and designed to support relaxation, restoration, and overall well-being.

Are your services therapeutic or medical?

All services at Haven are professional, therapeutic, and wellness-focused. They are not medical treatments and do not replace care provided by a licensed medical professional.

Do you offer memberships?

Yes. Memberships at Haven are offered by invitation only following an approved application. Availability is limited to preserve quality and privacy.

How do I apply for membership?

You may submit a membership application through our website. If approved, you will be contacted directly with available membership options.

Are enhancements required?

No. Enhancements are optional refinements designed to elevate your experience and may be added based on availability and suitability.

What is your cancellation policy?

We ask that appointments be canceled or rescheduled with appropriate notice. Late cancellations or no-shows may be subject to a fee. Specific terms are provided at the time of booking.

Is gratuity expected?

Gratuity is always appreciated but never expected.

Is Haven a professional environment?

Yes. Haven is a licensed, professional, and respectful wellness environment. Any inappropriate behavior will result in immediate refusal of service.

How can I contact Haven?

Please use the contact method provided on our website. Messages are returned during business hours.

Payment
Methods

Credit / Debit Cards
Cash App
Apple Pay
Cash